Privacy Policy

Last Updated: 02/03/2024

Svitaly values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your information when you visit or make a purchase from our website.

By accessing or using the Svitaly website, you agree to the practices described in this Privacy Policy.

Please read this policy carefully to understand how your information is handled.

Overview

Svitaly operates an online store offering Crossbody Bags, Shoulder Bags, and Tote Bags. As part of providing our services, we may collect certain personal information necessary to process orders, improve customer experience, and maintain website functionality.

This Privacy Policy applies to all visitors, customers, and users interacting with our website, services, products, and communications.

Information We Collect

We may collect personal and non-personal information depending on how customers interact with our website.

Personal Information

Personal information may include:

• Full name
• Billing address
• Shipping address
• Email address
• Phone number
• Payment details
• Order history
• Account login information

This information is typically collected when:

• Placing an order
• Creating an account
• Contacting customer support
• Subscribing to emails or newsletters
• Participating in promotions or surveys

Payment Information

Payments are processed through secure third-party payment providers.

Svitaly does not store full payment card details on our servers. Payment providers may process payment information according to their own privacy and security standards.

Customers should review the privacy policies of payment processors used during checkout for additional details regarding payment security practices.

Automatically Collected Information

When you visit our website, certain technical and usage information may be collected automatically.

This may include:

• IP address
• Browser type
• Device information
• Operating system
• Referral URLs
• Pages visited
• Time spent on pages
• Website interaction data
• Cookies and tracking technologies

This information helps us improve website performance, user experience, security, and analytics.

Cookies and Tracking Technologies

Svitaly may use cookies and similar technologies to enhance website functionality and improve customer experience.

Cookies may be used for purposes including:

• Remembering customer preferences
• Maintaining shopping cart functionality
• Analyzing website traffic
• Improving website performance
• Supporting marketing and advertising efforts
• Enhancing account login experiences

Customers may disable cookies through browser settings, though certain website features may not function properly if cookies are restricted.

How We Use Your Information

Svitaly may use collected information for purposes including:

• Processing and fulfilling orders
• Managing payments and transactions
• Providing customer support
• Sending order confirmations and updates
• Improving website functionality
• Preventing fraud and unauthorized activity
• Personalizing shopping experiences
• Communicating promotional offers or updates
• Complying with legal obligations

We only use information when reasonably necessary to operate our business and provide services effectively.

Order Communications

Customers may receive transactional communications related to their orders, including:

These communications are considered part of the service experience and may continue as necessary to fulfill orders and provide support.

Marketing Communications

Customers may choose to receive promotional emails, newsletters, product announcements, or special offers from Svitaly.

Marketing communications may include:

• New product launches
• Promotions and discounts
• Store updates
• Seasonal campaigns
• Featured collections

Customers may unsubscribe from marketing emails at any time by using the unsubscribe link included in promotional communications.

Sharing of Information

Svitaly does not sell customer personal information to third parties.

However, information may be shared with trusted service providers when necessary to operate our business and fulfill services.

These may include:

• Payment processors
• Shipping carriers
• Website hosting providers
• Fraud prevention services
• Analytics providers
• Customer support platforms
• Marketing service providers

Third-party providers only receive information necessary to perform their designated services.

Shipping Providers

To fulfill and deliver customer orders, Svitaly may share shipping information with delivery carriers including:

• USPS
• UPS
• FedEx

Shared information may include customer names, addresses, phone numbers, and shipment details necessary for delivery services.

Data Retention

Svitaly retains customer information for as long as reasonably necessary to:

• Fulfill orders
• Maintain business records
• Resolve disputes
• Comply with legal obligations
• Enforce agreements and policies

When information is no longer required, reasonable measures may be taken to securely delete or anonymize stored data.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to help protect customer information from unauthorized access, misuse, disclosure, or alteration.

Security measures may include:

• Secure payment processing
• Encrypted website connections
• Restricted system access
• Fraud monitoring systems
• Internal data protection procedures

While we strive to protect personal information, no method of online transmission or storage can be guaranteed as completely secure.

Customer Rights

Depending on applicable laws and regulations, customers may have rights related to their personal information, including:

• Accessing stored information
• Requesting corrections
• Requesting deletion
• Objecting to certain processing activities
• Requesting data portability where applicable

Customers wishing to exercise privacy-related rights may contact our support team for assistance.

Children’s Privacy

Svitaly does not knowingly collect personal information from children without appropriate legal consent where required.

If we become aware that personal information has been submitted improperly, reasonable steps may be taken to remove such information from our systems.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Svitaly.

We are not responsible for:

• Third-party privacy practices
• External website content
• Third-party security policies
• Information collected by external services

Customers are encouraged to review the privacy policies of third-party websites before providing personal information.

International Users

Customers accessing Svitaly from outside the primary operating region acknowledge that information may be processed and stored in locations where privacy laws may differ from those in their jurisdiction.

By using our website, international users consent to such data transfers where permitted by applicable law.

Fraud Prevention and Security Monitoring

To protect customers and our business, Svitaly may monitor transactions and website activity for signs of:

• Fraudulent purchases
• Unauthorized account activity
• Payment abuse
• Security threats
• Suspicious behavior

Orders flagged for verification or fraud prevention review may be delayed, limited, or canceled when necessary.

Changes to This Privacy Policy

Svitaly reserves the right to update or modify this Privacy Policy at any time without prior notice.

Changes become effective immediately upon publication on the website.

Customers are encouraged to review this page periodically to stay informed about how information is protected and managed.

Customer Support

If you have questions regarding this Privacy Policy or how your information is handled, please contact our support team.

Support Information

Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or privacy-related concerns, please contact us:

Svitaly
Email: support@svitaly.com
Support Hours: 8:00 AM – 7:00 PM (EST), Monday – Saturday

Thank you for trusting Svitaly. We are committed to maintaining transparency, security, and respect for your privacy while providing a reliable shopping experience.